We’re so confident you’ll find the best price for your trip here on Vilondo that we guarantee it. Which means that you receive the lowest price advertised for your villa. If you find a genuine lower price advertised and receive a written quote for the exact same dates, services and inclusions Vilondo will match it and take a further USD $50 off!
You must email Vilondo in writing within the specified timeframe with supporting documentation (including: all emails with a written quote and inclusions for the villa). The Price Guarantee applies only to prices both advertised and available to the general public on an English-language website.
Villa enquiries are held for a maximum of 48 hours. To secure the booking for the lowest rate, we require a written email confirmation within this period before the villa is released.
We are unable to match sale rates, flash sales, specials, group discounts, airfare and villa packages, travel industry discounts for the same villa type. If the lower rate is on a “Group Buying site”, such as Groupon, Scoopon, Deals.com, etc.
The ‘Lowest Price Guarantee’ only applies if the following details are identical for the exact same villa, room type, number of guests, check-in times, dates, USD rates, tax and services, villa inclusions and booking terms and conditions.
Vilondo guarantees the price of your accommodation will be matched however the offer does not apply to misquotes, pricing errors, last minute bookings or after a booking deposit has been paid with Vilondo.
In the unlikely event you do find a villa at a lower price not only will we match the rate; we’ll give you a USD $50 voucher for the villa booking with Vilondo.
We Match It
Once we have verified availability and rates with the villa. If your request qualifies, you will be offered the lower price.
Our villas require a deposit at the time of booking (usually 50% of the total) and payment of the balance 60 days prior to your arrival. We will send you an invoice, which outlines all the inclusions of your villa and any other important information about the villa you’ve chosen.
Our concierge team will confirm your reservation and ensure everything is ready for your arrival. In addition to arranging complimentary airport transfers (for selected villas), we will be happy to organise any special concierge services required.